Having pre-settled or settled status gives you right to live, work, study, or access free healthcare in the UK. Receiving the status, however, is not the end of of your challenge with the UK immigration system. It is very important that, during your life in the UK, you familiarise yourself with a Digital Profile which is the only proof of your status, and subsequently your rights in this country. If you want to be able to prove your right to work for your new employer, prove your right to reside for the purpose of applying for benefits, housing support; or enter the UK without any problems at the border, you must keep your details on the digital profile updated. 

In this article we will explain how to access your digital profile and update your details on the profile. We will also explain how to recover your account if you lost access to both your email address and phone number. 

To learn about how to generate the share code to prove your rights, please visit this article.

First, you must access your digital profile on https://view-immigration-status.service.gov.uk/status. You can log in with three easy steps:

• Choose a document that you used in your application and provide the number of this document.
• Provide your date of birth.
• Type in a 6-digit security code that will be sent to your mobile or email address.

 

This is your digital profile.

It states that you can live, work and study in the UK, and how long you can stay in the UK.

To change your details on a digital profile, you need to log into your UK Visa and Immigration (UKVI) account.

1. Scroll down to the bottom of your profile and click the link ‘use this service‘
2. At the bottom of the next page click ‘Sign into your UKVI account’
3. On the third page, click the green button ‘Sign in’ (You will be signed in automatically as you already logged into your profile – you don’t have to go through the process again)

 

 

After you log into your UKVI account, you will see your photo and personal details. It will look a bit different from the digital profile where you could generate your share code.

On the left, you can see three tabs where you can change different details: personal details (name, date of birth, photo, ID document); contact details (phone number and email address used to contact you); and sign in details (phone number and email address used to log into the profile).

 

 

To change your ID document number, you must scroll down below your photo, where you will find details of your document. Click the link ‘Add a new identity document’. You can have only one ID document linked with your account, so if you update the new passport or ID card, the old one will be replaced.

 

Before you will be able to upload the photo of your new identity document, you will be asked if any of your details like name, date of birth, or nationality has changed. If any of those detail are different from the old identity document, then you will have to send your document by post.

If all your details on the new identity document are the same as on the old one, you will be able to upload the photo of your new document. Make sure that I meets all the requirements.

Once you upload the photo or scan of your new identity document, the application will read the details from the photo.

It is important that you check if all the details are correct.

 

If for any reason the application made a mistake, you can edit the details.

 

 

You have now successfully submitted the request to change your details.

The Home Office will check the information you provided and will contact you by email once your new document is updated or there are any problems.

It might take a couple of weeks or months for your new passport to be updated and until then, use your old identity document to log into your digital profile.

 

It may happen that you do not have access to both your email address and phone number that was linked with your status, and because of that, you are not able to log into your digital profile. Luckily, the Home Office has created a new online service that allows you to recover your digital profile (or UK Visa and Immigration Account – UKVI Account).

In section, we will explain what information you will need and what steps you need to take to be able to log in to your profile once again, using new phone number and email address. This process is designed for people who lost access to both of their contact details. If you lost access to one of them, you can still use the other one to log into your profile and change the details of the one you lost (e.g. you can log in by receiving the security code to your phone number and once you are logged in, you can change your email address). more information on updating your

 

 

To recover your UKVI account you will need:

• details of the identity document that is linked with your status (your passport, national identity card, or biometric residence card or permit)
• your date of birth
• access to your new email address and phone number
• access to the phone or computer with camera to take photos and scanning the face
  

 

You can start the process of recovering you account on the website below:

• Provide the number of your identity document and date of birth.
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• Provide your new email address and type in the 6-digit code that is sent to your email
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• Provide your phone number and type in the 6-digit code that is sent in the message to your phone
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• Upload the photo of your identity document.
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• Scan your face with the phone or computer camera (just like you did when you applied for status using the mobile app). You don’t need to use any additional apps to do this, but you need to make sure that you do it on the device that has access to the face camera (like smartphone or laptop).
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• Upload the photo of your face.
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Once you successfully provide all information and photos, the request to change your sign in details will be sent to the Home Office (you will receive an automatic email that they received your request). After few minutes you should receive another email confirming that your details were updated in the system, and you can access your digital profile using new details.

If you have any problems with updating or recovering your digital profile, please contact us on info@citizensrightsprojest.org.