How to Access and Update your eVisa

How to Access and Update your eVisa

In this article we explain how to access and update your eVisa. This is also known as your digital profile. We also explain how to recover your account if you lost access to both your email address and phone number. 

Accessing your eVisa

The Home Office no longer issues physical documents to migrants in the UK, instead everyone must have a digital profile (or eVisa). This change affects both migrants already living in the UK and new visa applicants.

It is very important that you familiarise yourself with your digital profile (or eVisa). This is the only proof of your migrant status and your rights in the UK. If you want to be able to prove your right to work for your new employer, prove your right to reside for the purpose of applying for benefits and/or housing support, or enter the UK without any problems at the border, you must keep your details on your eVisa up-to-date. 

[To learn about how to generate a share code to prove your rights in the UK, please read this article]

First, you must access your digital profile in this link. You can log in with four easy steps:

  • Enter the number of the ID document that you used to apply for a migration status in the UK (i.e: pre or settled status; working visa) or to create your eVisa when switching from a physical document to the digital profile.
  • Enter your date of birth.
  • Request a security code to be sent to your mobile phone or email address.
  • Type in the 6-digit security code.

                              

 

This is your digital profile.

It states that you can live, work and study in the UK, and how long you can stay in the UK.

Updating your eVisa

To change your details on your digital profile, you need to log into your UK Visa and Immigration (UKVI) account. These are the steps you need to take in order to do this:

  1. Scroll down to the bottom of your profile and click the link ‘use this service
  2. At the bottom of the next page click ‘Sign into your UKVI account’
  3. On the third page, click the green button that says ‘Sign in’ (You will be signed in automatically as you are already logged in your digital profile)

 

   

After you log into your UKVI account, you will see your photo and personal details. It will look a bit different from the digital profile where you could generate your share code.

On the left, you can see three tabs where you can change different details: personal details (name, date of birth, photo, ID document); contact details (phone number and email address used to contact you); and sign in details (phone number and email address used to log into the profile).

 

 

To change your ID document number, you must scroll down below your photo, where you will find details of your document. Click the link ‘Add a new identity document’. You can have only one ID document linked with your account, so if you update the new passport or ID card, the old one will be replaced (although you will still see previous ID documents linked to your status)

Before you will be able to upload the photo of your new identity document, you will be asked if any of your details like name, date of birth, or nationality has changed. If any of those detail are different from the old identity document, then you will have to send your document by post. Also if the system cannot read properlly the document. They will give you instructions about how to do this and where to send your document.

If all your details on the new identity document are the same as on the old one, you will be able to upload the photo of your new document. Make sure the photo meets all the requirements.

Once you upload the photo or scan of your new identity document, the application will read the details from the photo.

It is very important that you check if all the details are correct.

If for any reason the application made a mistake, you can edit the details.

You have now successfully submitted the request to change your details. You should receive an email confirming that the Home Office have received your request. This is not a confirmation that your identity document has been updated.

The Home Office will check the information you provided and, if there are any problems, they will get in touch. Otherwise, once they are satisfied with the information provided, they will send you an email to confirm your new document has been updated

It might take a couple of weeks or months for your new passport to be updated and until then, use your old identity document to log into your digital profile. If you are travelling before the new ID document is updated, make sure you travel with both, or at least a copy of the old one in case you are stopped by a border officer and need to explain why your valid ID is not linked to your status.

I am unable to log in my eVisa

If you lose access to the email address and phone number linked with to status, won’t be able to log into your digital profile. Luckily, the Home Office has created a new online service that allows you to recover your eVisa (or UK Visa and Immigration Account – UKVI Account).

This process is designed for people who lost access to both of their contact details. If you lost access to one of them, you can still use the other one to log into your profile and change the details of the one you lost (e.g. you can log in by receiving the security code to your phone number and once you are logged in, you can change your email address).

To recover your UKVI account you will need:

  • details of the identity document linked with your status (your passport, national identity card, or biometric residence card or permit)
  • your date of birth
  • access to your new email address and phone number
  • access to a phone or computer with a camera to take a photo and scan your face

You can start the process of recovering you account on this link: https://update-your-details.homeoffice.gov.uk/account-recovery

  • Provide the number of your identity document and date of birth.
    .
  • Provide your new email address and type in the 6-digit code that is sent to your email
    .
  • Provide your phone number and type in the 6-digit code that is sent in the message to your phone
    .
  • Upload the photo of your identity document.
    .

Scan your face with the phone or computer camera (just like you did when you applied for status using the mobile app). You don’t need to use any additional apps to do this, but you need to make sure that you do it on the device that has access to a front camera (like a smartphone, a tablet or a laptop).
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  • Upload the photo of your face

 

 

 

 

 

 

Once you successfully provide all information and the photos, a request to change your sign in details will be sent to the Home Office (you will receive an automatic email saying that they have received your request) After few minutes you should receive another email confirming that your details were updated in the system, and you can access your digital profile using the new details.

Problems Accesing or Updating your eVisa?

If you experience any technical problems with accessing or updating your digital status you can report it to the3million and/or make a complaint to the Independent Monitoring Authority here.

If you have any problems with updating or recovering your digital profile, please contact us on immigration@citizensrightsprojest.orgplease contact us on immigration@citizensrightsproject.org

 

This post was updated on 13th February 2025