Welfare and Financial
Inclusion Support
Tailored support to access rights, navigate welfare systems, and overcome financial challenges.
Our welfare service provides tailored support for EU nationals and their family members across Scotland. We help individuals understand and access essential welfare services in their preferred languages. This service serves migrants with settled or pre-settled status (or who are eligible for it).
You can also visit our Know Your Rights page to access factsheets, articles, and practical guidance on welfare rights and other essential topics. Empower yourself with the knowledge to navigate challenges and make informed decisions.
Our Support Services
Our welfare team provides multilingual guidance and practical initial support on key welfare and rights matters, including:
- Benefits Guidance: Help with navigating claims, eligibility requirements and maximising income.
- Financial Support and Debt Management: Assistance in accessing resources and managing finances (referrals to existing services).
- Energy Advice: Tips for reducing bills and managing energy expenses (referrals to existing services included), and support on issues with energy supplier.
- Housing Support: Guidance on housing concerns and tenancy rights (e.g: repairs, rent increases), and support with claims and housing options.
- Employment Guidance: Information on employment rights and opportunities, and support with claims.
- Healthcare Access: Support in understanding and accessing healthcare services (e.g: GP registration).
- Access to Education: English classes, training options, and others.
- Pension Information: Help with navigating and accessing pensions.
For individual support, email us at welfare@citizensrightsproject.org.
Please note: While we strive to offer initial, in-house guidance on most of the issues listed above, some matters may require more specialised support. In such cases, we work closely with expert organisations that provide dedicated advice and assistance. We are not FCA-registered and cannot provide regulated financial advice. If we’re unable to help directly, we will refer you to trusted services and organisations across Scotland.
Workshops and Information Sessions
Our workshops and information sessions empower migrants with the knowledge they need to make informed decisions, avoid discrimination and exploitation, and recognise when to seek support. With many support services overstretched, these sessions aim to equip individuals with the tools to navigate challenges more independently and prevent potential issues before they arise.
We offer multilingual workshops both online and in-person, providing practical information about your rights in Scotland. Topics include:
- Benefits and financial support (including Universal Credit and Social Security Scotland)
- Debt management
- Energy advice
- Housing rights
- Rights at work
- Pensions
- Having/Adopting a baby in Scotland
Sign up today to register for a workshop or receive updates on upcoming events.
For additional resources and detailed information about your rights in Scotland, explore our Know Your Rights page. From benefits and housing to employment and more, our guides and articles are designed to support you in every step of your journey.
Upcoming Events
Stay informed about our latest workshops, training sessions, consultations, and community events. Join us to gain valuable insights, connect with others, and access expert guidance.