Organisations providing support with EUSS application in Scotland

  • Citizens Advice Scotland

    CAS has a new specialist helpline service for EU citizens resident in Scotland called EU Citizens Support. This service is free and impartial and is designed to help EU citizens and their families with issues and concerns around the EU Settlement Scheme. You can consult our list of CABs or find your nearest one in this address:

    This service is for EU citizens who would like to apply for settled status, but have additional needs. For example, you may:

    • have difficulty accessing an Android mobile phone
    • have limited access to the Internet
    • find it difficult to get the evidence you need to apply
    • be at greater risk due to personal circumstances
    • have specific immigration or residency issues.

    You will be able to get free, confidential and impartial advice from our website, in person at your local bureau and on the phone. Our new service has a national helpline 0800 916 9847 and is open Monday to Friday 0900-1700.

  • Community Renewal

    EUSS project funded to assist and support the Roma Community within Glasgow.

    The best way for members of the community to contact the project is either by telephone to make an appointment on 0141 483 8910 or via email

    Their office is 343 Victoria Road Glasgow G42 7SA.

    Community Renewal have staff who speak a variety of languages including Romanian, Romanes, Slovak and English.

  • Feniks. Counselling, Personal Development and Support Services Ltd

    Feniks EU Partnership

    Feniks support service with EU Settlement scheme applications is aimed for those with:

    • Mental health problems, disabilities, prolonged diseases;
    • Victims of domestic abuse; 
    • Elderly;
    • Other groups facing multiple barriers in accessing the scheme.

    They are able to help in English or in Polish. 

    They also offer free awareness-raising sessions for groups of 10 or more. They have an Android device. The sessions are delivered by an OISC-certified adviser.

    Areas/Locations covered: Lothians

    If you would like to organise a group session with them or ask more about their service, please contact:

    Dorota Peszkowska

    EU Settlement Scheme Officer


    Tue-Thu 9:30 – 17:00.

  • IOM - Institute of Migration in partnership with COSLA

    International Organisation of Migration provides a general service and complex case advice. Support includes face-to-face support, national outreach programs, IT support and access to equipment and support via video conference

  • PKAVS - Perth & Kinross Association of Voluntary Service Ltd

    PKAVS provides a general service which includes weekly drop-in sessions and community outreach. Their service is open to all EU citizens living in Perth & Kinross who need extra support to apply for settled status.


    Monday to Thursday, 9am to 4pm

    Friday, 9am to 4pm


    Telephone: 0173 856 7076

    Appointments will be at The Gateway (North Methven Street, Perth, PH1 5PP) 

    PKVAS also provide information & support via Freephone helpline for community members. The line is available 10am-2pm weekdays on 0800 0092965

  • Fife Migrants Forum

    Fife Migrants Forum provides general services which includes face to face support.


    Monday to Friday, 9:30am to 4:30pm

    Saturday, 9:30am to 1:30pm


    Telephone: 0159 264 2927

  • Positive Action in Housing

    Positive Action in Housing provides a specialist service which includes drop-in outreach sessions and appointments for the Roma community, the elderly and homeless people.

    Telephone: 0141 353 2220

  • Simon Community Scotland - Streetwork

    Simon Community Scotland help the homeless, and those at risk of homelessness, apply to the EU Settlement Scheme. They can support EEA nationals to gather any evidence needed. For example, replacing out of date passports or ID cards, and to make their application online with translation support if necessary.

    They  hold drop in sessions at their Holyrood Hub which people facing homelessness can attend without an appointment. The Holyrood Hub is at 22 Holyrood Road, Edinburgh, EH8 8AF and the drop ins are every Tuesday between 1pm-4pm and Wednesday from 9am-12pm.

    If you would like more information on the project, think it would be helpful to have an awareness session at your service, or would like to refer someone for support please contact Kay Patterson on 0131 557 0655 or

Organisations we worked with

Central Scotland Regional Equality Council
Drummond Miller LLP
Dumfries and Galloway Multicultural Association
Dunfermline Advice Hub
Edinburgh and Lothian Regional Equality Council
Fife Centre for Equalities
Forth Valley Migrant Support Network
Govan Housing Association
Midlothian Financial Inclusion Network
Vice-Consulate of Hungary in Edinburgh
West of Scotland Regional Equality Council

Published on 25.03.2020